Assessor (Cost of Living Hub)

Position: Assessor (Cost of Living Hub)

Location: Our office in Battersea Library or Roehampton, with home working possible following induction and initial training

Closing date: 26 September 2022

Job title: Assessor (Cost of Living Hub)

Location: Our office in Battersea Library or Roehampton, with home working possible following induction and initial training

Salary: £20,771.13 - £23,079.04  depending on experience + 8.5% pension contribution after successful completion of probation period

Salary pro rata: No

London allowance: Yes

Hours per week: 35 hours per week but open to part-time and flexible working

Type of contract: Permanent

Closing date for applications: Sep 26, 2022

Closing time: 9:00 AM

Interview date: Sep 29, 2022

Link to job pack for application : https://cawandsworth.org/get-involved/jobs/

In response to the cost of living crisis, Wandsworth Council are funding us to deliver an advice project that supports residents with financial issues. This is a 12-month project with the possibility of funding being extended.

As one of the team’s assessors you’ll answer calls to the helpline, speak to clients face-to-face at our advice centres and outreach locations. You will be responsible for quickly triaging client issues, identifying and addressing emergencies, providing initial information and then signposting and referring on for in-depth support.

This is a great opportunity for anyone who wants to develop their advice knowledge and potentially progress into an advice role. Familiarity with Citizens Advice and advice services generally may help with this role but we’re not necessarily looking for someone with an advice background. It’s more important that you share our values and have the capability to grow into the role. We’re happy to help you develop, learn and fill out any areas where you don’t have all the experience or expertise.

For more information about the role and an application form, please visit our website: www.cawandsworth.org/jobs

To find out more about the post please email:

[email protected] with your contact details and daytime availability.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.