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Volunteering with Citizens Advice

At Citizens Advice, we have over 20,000 volunteers including 17,000 who are invaluable to delivering our advice service and 2,200 in the Witness Service. They have helped over 2.4 million people face to face, over the phone, by email and chat in 2020 to 2021.

Volunteer with us

Our volunteers are of a range of ages and come from different backgrounds with varied life experiences. Our volunteer roles are varied, challenging and rewarding and our volunteers really enjoy being able to make a valuable contribution and a positive impact on people’s lives.

Volunteers can either volunteer with a local Citizens Advice or with our Witness Service. 

Witness Service volunteers support witnesses in court by giving information about the court process, giving support before the trial and on the day. Find out more about Witness Service volunteer roles and to apply.

Local Citizens Advice are their own independent charities and so volunteer roles available might differ, but generally include:

  • giving information and advice to clients

  • fundraising

  • admin and customer service

  • research and campaigning

  • media

  • volunteer recruitment and support

  • trustee

Volunteering generally takes place within the local Citizens Advice office, although many local Citizens Advice are able to support volunteers who want to do their role partly, or completely, from home.

Find out more about volunteering with Citizens Advice and trustee roles.

To apply, search for your local Citizens Advice below, this will show you the volunteering opportunities available locally. Complete the short form and your local Citizens Advice will then get in touch with you to discuss options.

Take our quiz

Why not have a go at our short quiz to find out which area of volunteering in local Citizens Advice or Witness Service you might be interested in?

Volunteering and inclusion

We welcome volunteers from all backgrounds, including Black Asian Minority Ethnic (BAME) volunteers, disabled volunteers, volunteers with physical and mental health conditions, Lesbian, Gay and Bisexual, Trans and and Non-binary volunteers, to join our service.

Find out more about volunteer experiences from some of our disabled volunteers.

If you have any support, access or equipment needs, your local Citizens Advice will be happy to discuss this with you to enable you to volunteer.

For applicants who aren't UK citizens, please note that you’re only allowed to volunteer if your immigration status permits it. Many will, but please do check that you are entitled to volunteer, to avoid breaching the terms of your status. You can find further information about different visa rules on this government webpage. Irish citizens, EU/EEA citizens with settled or pre-settled status, and refugees and asylum seekers are fully entitled to volunteer.

Across the Citizens Advice network student volunteers play a vital role. Read about the experiences of an Open University student who volunteers with local Citizens Advice, and the experiences of a student volunteering in the Witness Service.

More information about volunteering 

You could also look at our frequently asked questions to find more information about training, time commitment, volunteering if you receive state benefits and so on.