Adviceline Telephone Adviser x 2 roles

Position: Adviceline Telephone Adviser x 2 roles

Location: Ilkeston, Derbyshire

Closing date: 06 October 2022

Job title: Adviceline Telephone Adviser x 2 roles

Location: Ilkeston, Derbyshire

Salary: £20,500 per annum, pro rata

Salary pro rata: Yes

Hours per week: 22 hrs & 20 hrs

Type of contract: Permanent

Closing date for applications: Oct 06, 2022

Link to job pack for application and for more information: www.citizensadvicederbyshiredistricts.org.uk/get-involved/join-our-team/

We have exciting opportunities for two enthusiastic telephone advisers to join our existing Adviceline team, which provides an excellent telephone advice service across Derbyshire Districts. Our telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice will be given over the phone, in addition to self-help materials designed to empower clients to help themselves.

Applicants need to be computer-literate, although training on our case recording systems will be given. You must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving is desirable but not essential.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.