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Advice Session Supervisor

Position: Advice Session Supervisor

Location: Buckinghamshire

Closing date: 31 October 2022

Role details

Job title: Advice Session Supervisor

Location: Buckinghamshire

Salary: £27,000 FTE

Salary pro rata: No

London allowance: No

Hours per week: 37

Type of contract: Permanent

Closing date for applications: Oct 31, 2022

Link to job pack for application and for more information: https://citizensadvicebucks.org.uk/support-us/vacancies

As of April 2021, Citizens Advice Chiltern, Aylesbury Vale and High Wycombe came together to form Citizens Advice Bucks, an independent and volunteer-based charity which provides a free and accessible advice and information service to clients across Buckinghamshire.

You will be joining a supportive team of over 60 staff and around 80 volunteers all determined to do our best for our clients. Our core values are that we are client-centred, friendly, kind, professional and that we respect our clients, ourselves and each other.
Working as part of a county wide service, supervising the offices advice and information service within the aims, policies and principles of the Citizens Advice service across the county of Bucks. 

You will provide supervision and support to volunteers and/or staff, review the quality of work of advisers and assist in the provision of an effective and efficient advice service, and support the implementation of new ways of working with the team, advice staff and ASM, to refine workstreams and processes to improve the client experience.

You will also promote best practice across the offices in the county with an engaged attitude, taking account of practical changes for service delivery.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.