Energy customers still struggling to get accurate bills says Citizens Advice
12 December 2019
An accurate bill is the top priority for energy consumers, according to a new poll by Citizens Advice.
Failed energy suppliers cost consumers £255m since 2018, says Citizens Advice
05 December 2019
Citizens Advice has responded to new Ofgem data on unpaid energy industry bills left behind by failed suppliers. Alongside this, the charity has released new analysis showing consumers are now facing a £255m bill following the collapse of these firms, which will be paid through higher energy bills of their own.
Parcel delivery companies must do more for disabled consumers, Citizens Advice says
05 December 2019
As Black Friday and Cyber Monday deliveries start to arrive, Citizens Advice is calling on parcel companies to take action so they serve disabled consumers.
Citizens Advice says problems with parcels cost consumers at least £85 million a year
05 December 2019
As many Black Friday and Cyber Monday deliveries arrive this week and Christmas shopping ramps up, Citizens Advice has found problems with parcels affect over half (59%) of those who shopped online in the past year.
Counter-productive council tax collection practices work for no one, says Citizens Advice
13 November 2019
Households struggling to pay their council tax are being pushed into further debt as outdated regulations see councils resort to bailiffs to collect arrears, says Citizens Advice in new research published today.
Citizens Advice top tips for safe and savvy consumers on Black Friday
12 November 2019
In the last year, Citizens Advice consumer service has dealt with almost half a million consumer-related issues like faulty washing machines, undelivered parcels and fake designer goods.
Next government must act on preventable problems, says Citizens Advice
06 November 2019
Citizens Advice is calling on the next government to take action to prevent some of the problems faced by the over 2.5 million people who seek its help each year.
Over a million UK businesses at risk of being cut off and ripped off in energy sector
24 October 2019
Around 1.5 million UK businesses face a greater risk of having their energy supply disconnected than the average household, and of exploitation by unscrupulous energy brokers. This is all due to a lack of protections in the microbusiness market, according to a new report - Closing the Protection Gap - from Citizens Advice.
Further action needed to limit costs of supplier failures, says Citizens Advice
23 October 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Toto Energy has ceased trading.
Ofgem proposals for new financial checks on energy suppliers are positive news, says Citizens Advice
22 October 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem proposals on new financial checks and tests for existing suppliers.
Loopholes in renter reform proposals could keep tenants at risk of unfair eviction
11 October 2019
Changes to tenancy rules, aimed at helping renters, could unintentionally leave vulnerable groups at continued risk of being unfairly evicted says Citizens Advice.
Citizens Advice to Financial Conduct Authority’s announcement on insurance market
04 October 2019
“Last year we submitted a super-complaint showing loyal customers are being penalised hundreds of millions of pounds a year on their home insurance alone."
Getting decisions about decarbonisation wrong risks hitting “those who can least afford it”, says Citizens Advice
03 October 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s State of the Market report, which finds that greenhouse gases fell last year by 2.5%, the smallest reduction since 2012.
Citizens Advice Cymru secures future funding for advice services in Wales
02 October 2019
Citizens Advice has been awarded funding by the Welsh Government to provide advice services across Wales from 1 January 2020 for 12 months.
“Big gap” in standards of customer service from energy companies says Citizens Advice
24 September 2019
The latest energy star rating table from Citizens Advice, the official consumer watchdog for energy, shows a big gap between the best and worst firms.
Citizens Advice calls for Three to stop ripping off its loyal customers
19 September 2019
Prison threat undermines efforts to make debt collection less punitive, says Citizens Advice
18 September 2019
Citizens Advice has responded to Chris Daw QC’s report (published by the SMF) on scrapping imprisonment for council tax arrears in England.
Smart meter rollout extension is “common-sense move”, says Citizens Advice
16 September 2019
Citizens Advice has responded to the news that the government is proposing to extend the smart meter rollout deadline to 2024 and the release of the latest cost-benefit analysis of the programme.