Citizens Advice responds to collapse of Eversmart
06 September 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Eversmart has ceased trading.
Nearly half of benefit claimants hit by the benefits freeze can’t afford essential bills
01 September 2019
New data from Citizens Advice shows 49% of benefit claimants affected by the benefits freeze have struggled to meet essential costs such as rent, household bills and food while 40% have lost sleep due to money worries in the past 12 months.
Citizens Advice responds to collapse of Solarplicity
13 August 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Solarplicity has ceased trading.
Citizens Advice named as preferred option in new telecoms consumer advocate proposal
22 July 2019
Today the government has published its consultation on a new consumer advocate role for the broadband and mobile industries. Citizens Advice is named as the preferred option to be the new statutory consumer advocate for telecoms, replicating the arrangements in energy and post.
Citizens Advice responds to Ofcom’s announcement on mobile phones
22 July 2019
In response to Ofcom’s announcement on mobile phones Gillian Guy, Chief Executive of Citizens Advice, said: “Today is a good day for loyal mobile phone customers who will save millions on their contracts each year.
Bailiff body cameras meaningless without industry regulator
22 July 2019
The introduction of compulsory body cameras will do nothing to protect people from rule-breaking bailiffs while the industry is not regulated, Citizens Advice has said.
Protection for customers must keep pace with rapidly evolving energy supply market says Citizens Advice
18 July 2019
Citizens Advice says radical reform of the energy supply market is needed to protect customers as new technologies are introduced in a fast-changing industry.
Government action urgently needed to protect consumers during the decarbonisation of heating, says Citizens Advice
12 July 2019
The lack of a credible plan to decarbonise the way homes and businesses are heated risks failing consumers and undermining public confidence, according to Citizens Advice.
Council tax collection practices must not leave people with too little to live on, says Citizens Advice
05 July 2019
In response to the government’s pilot scheme to recover unpaid council tax through deductions, the charity says collections must be affordable and should not leave people on low incomes with too little to live on.
Citizens Advice issues warning over future of community post offices
25 June 2019
Citizens Advice is warning about the future of 3,000 community branches as they face losing financial support. These important post offices are often the last shop in the village and provide essential services. Government funding is due to end in 2021.
Too many energy firms struggling to deliver good customer service, says Citizens Advice
24 June 2019
Ten energy companies are failing to achieve even half marks (two out of five stars) in the latest customer service league table from Citizens Advice.
Energy customers pay the price for the collapse of energy companies
21 June 2019
UK energy customers are facing a potential bill of £172 million from the collapse of 11 suppliers since January 2018.
Citizens Advice responds to a new scheme to help people in debt
19 June 2019
After years of calling for more support for people in debt, Citizens Advice is pleased to see the government take action to protect people from action by creditors. But it's concerned thousands of people with debts and deductions under Universal Credit are going to miss out on this support initially.
Citizens Advice responds to the government's announcement on the loyalty penalty
17 June 2019
Citizens Advice says while the government’s announcement is welcome, it is disappointed by the lack of action from regulators.
Buy Now Pay Later rules won’t stop people being hit by these unexpected costs, says Citizens Advice
12 June 2019
To better protect people, Citizens Advice says the FCA should go further and only allow firms to charge interest once the promotional period ends.