01 December 2020
“We’re pleased to see that, if current proposals are fully implemented, consumers stand to save more than £700 million a year in the insurance, mobile and broadband markets."
26 November 2020
“Post is a vital public service and the Universal Service Obligation is the safety net that protects it for everyone. We must be cautious about making swift judgements about the long term during the pandemic. We don’t want to see the start of a slippery slope in reductions to the service."
25 November 2020
Ahead of Black Friday and Cyber Monday, Citizens Advice is reminding consumers of their online shopping rights and how to make sure they stick to their budget.
20 November 2020
Citizens Advice has found that a staggering 96% of UK adults have bought something online since the country first went into lockdown in March.
19 November 2020
“Today’s financial update from Royal Mail makes clear that parcel delivery is now an essential service. As more people rely on deliveries, our research shows almost half of us (47%) have had a parcel delivery problem since lockdown first began in March. We need to ensure proper protections are in place across the sector so people get their deliveries securely.
16 November 2020
Almost half of British adults (47%) have had issues with parcel delivery since the country first went into lockdown in March, new research by Citizens Advice reveals.
13 November 2020
“When the single easy access rate was proposed in January, the FCA predicted it would save people £260 million a year. It’s vital the FCA keeps track of how much banks penalise savers just for staying loyal, and it should be ready to implement the single easy access rate when interest rates rise.
10 November 2020
Alongside the latest ONS employment and DWP data, Citizens Advice has released new figures showing it has supported more than a quarter of a million people with advice on Universal Credit since March.
03 November 2020
Citizens Advice has responded to an announcement that the government has extended the suspension of the minimum income floor for self-employed workers until April next year.
30 October 2020
UK consumers could lose out by £3.7bn (£113.50 per household) over the next five years, if the Competition and Markets Authority (CMA) sticks with its provisional decision to back four water companies' appeal against Ofwat’s next price control. This is according to new analysis released today by Citizens Advice.
21 October 2020
New analysis of employment tribunal data by Citizens Advice reveals that if the backlog of claims continues to increase at the current rate, outstanding claims could pass 500,000 by spring.
21 October 2020
If you've had a problem at work you may have rights under employment law.
20 October 2020
Millions of people are now living in areas with the highest level of coronavirus lockdown. New analysis by Citizens Advice reveals a series of gaps in protections which mean people unable to pay essential bills could fall into debt or face harsh enforcement.
19 October 2020
Citizens Advice has responded to the Work and Pensions Committee’s report ‘Universal Credit: the wait for a first payment.’
18 October 2020
Citizens Advice, in its official role as the consumer watchdog for energy, has responded to Ofgem’s new consumer protections.
13 October 2020
Significant numbers of people risk being pushed into a position where they can’t pay their essential bills and could face spiralling debts if the uplift to Universal Credit and Working Tax Credit is not extended beyond April 2020. This is according to new analysis from Citizens Advice released today.
01 October 2020
With one month [31 days as of 1 October] until the furlough scheme closes, Citizens Advice reports redundancy and benefits queries are on the rise.
