FCA overdraft rules will protect vulnerable people from spiralling fees
07 June 2019
Citizens Advice helped almost 30,000 people with overdrafts last year. It is one of the most common consumer credit issues we help people with.
Momentous day for England’s renters as Tenant Fees Act comes into force
31 May 2019
Private renters will no longer have to pay letting agent fees as the Tenant Fees Act comes into force today. Citizens Advice has called for a ban on fees for a decade, and worked with Parliamentarians across the political spectrum to make sure the Bill was as watertight as possible.
Citizens Advice responds to Commission for Customers in Vulnerable Circumstances report
31 May 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the Commission for Customers in Vulnerable Circumstances report.
Citizens Advice responds to new Universal Credit figures
31 May 2019
Today the government has published new figures that show the number of people with outstanding Tax Credit overpayments who have moved onto Universal Credit.
Smart meter rollout deadline remains “unfeasible”, says Citizens Advice
30 May 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the publication of the latest figures from the Department for Business, Energy and Industrial Strategy (BEIS) for smart meter installations.
Energy firms breaking competition law highlights ‘clear need’ for stronger licensing rules, says Citizens Advice
30 May 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement that E Gas and Electricity, Economy Energy and Dyball Associates breached competition law.
Customers should be compensated after being overcharged by £24.1 billion due to regulator error, says Citizens Advice
29 May 2019
Citizens Advice has found regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past fifteen years.
Ofgem must “hold its nerve” and deliver tougher price control, says Citizens Advice
24 May 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement confirming its methodology for the next energy network price control.
Keeping customers in the driving seat vital to success of electric vehicle charging schemes says Citizens Advice
22 May 2019
Citizens Advice, in its role as the official consumer champion for energy, is calling for the electric vehicle and energy sector to put consumers at the heart of the design process as new methods for charging electric cars are developed.
£24 million Cadent fine “welcome news” for affected customers, says Citizens Advice
22 May 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of a £24 million fine for gas distribution network company Cadent.
Ofgem must set “ambitious vision” for vulnerable energy customers
17 May 2019
Citizens Advice is calling on Ofgem to use its forthcoming vulnerability strategy to set out how it will better support vulnerable energy customers who fall behind on their bills.
“Banks need to act in their customers best interests”, says Citizens Advice
12 May 2019
Citizens Advice responds to the Treasury Committee’s report on consumers’ access to financial services. Its Director of Policy, Matt Upton, gave evidence to the Committee’s inquiry last year.
Fairness Group public statement "good starting point" for government action on improving debt collection practices
07 May 2019
Today the Cabinet Office Fairness Group has published its Joint Public Statement on improving fairness in debt collection practices across central and local government.
Microbusiness review is “much needed, but long overdue” says Citizens Advice
03 May 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem's announcement of a strategic review of the microbusiness energy market.
Energy networks fail to pay out £5.1m compensation for customer service failures
02 May 2019
Energy customers have missed out on an estimated £5.1 million in compensation over the last 3 years, says a new report by Citizens Advice.
Harsh collection methods adding half a billion in fees to people’s council tax debt, Citizens Advice reveals
25 April 2019
Outdated and punitive council tax regulations are encouraging local authorities to collect arrears aggressively - and it’s causing people serious financial harm, says Citizens Advice.
Scrapping ‘no-fault evictions’ a groundbreaking shake-up of the private rented sector
15 April 2019
Citizens Advice has responded to the government’s announcement that it will consult on scrapping section 21 “no-fault” evictions in the private rented sector
Citizens Advice to help those applying to the government’s Windrush compensation scheme
11 April 2019
Citizens Advice is launching a new service funded by the Home Office to help those who are applying to the government’s Windrush compensation scheme.
New Ofgem rules on energy supplier licenses “good news for consumers”, says Citizens Advice
11 April 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of new licensing rules for firms applying to enter the energy supply market.