New Prime Minister must throw lifeline to those struggling the most, says Citizens Advice
5 Medi 2022
Citizens Advice sets out what should be top of the new Prime Minister's in tray ahead of an announcement later today.
"We need a plan not platitudes" - Citizens Advice comments ahead of the latest energy price cap announcement
25 Awst 2022
Citizens Advice comments on the need for support ahead of the announcement of the new energy price cap
October price cap rise will leave 13 million in the red
17 Awst 2022
Dame Clare Moriarty: Millions face a ‘winter of despair’ without further support Charity’s data shows record numbers already unable to top up prepayment meters
Latest price cap forecasts prove there is "no time to waste" on further support for struggling families, say Citizens Advice
9 Awst 2022
Citizens Advice responds to the latest energy price cap prediction from Cornwall Insight
Changing to a quarterly price cap will help prevent suppliers going bust, but more support is needed for people struggling to pay their bills
4 Awst 2022
Citizens Advice has responded to an Ofgem announcement that the price cap will be changed quarterly, rather than every six months.
One-in-seven customers still paying the loyalty penalty despite cost-of-living crisis
1 Awst 2022
Citizens Advice says ‘no more excuses, no more delays’ after regulators found £1.3bn a year loyalty penalty for broadband, mobile and mortgages
Winter crisis in summer: Citizens Advice reveals latest insights as cost-of-living pressures pile on
28 Gorffennaf 2022
Citizens Advice has today launched an interactive dashboard which shows the unfolding cost-of-living crisis and its real-time impact on people seeking the charity’s support.
Citizens Advice response to BEIS Select Committee report on the energy market
26 Gorffennaf 2022
As the statutory consumer watchdog for the energy market, Citizens Advice responds to the latest report from BEIS Select Committee
Citizens Advice responds to the Ofcom review of postal regulations
18 Gorffennaf 2022
As Ofcom reviews postal regulations, Citizens Advice responds
Citizens Advice responds to National Grid report on network balancing costs
15 Gorffennaf 2022
Three key findings from Citizens Advice's report 'Back from the Brink'
11 Gorffennaf 2022
In its latest report on the energy market, Citizens Advice outlines a number of key findings which highlight the ongoing effect of the energy market meltdown on customers.
PIP delays leave disabled people hundreds of millions of pounds out of pocket
6 Gorffennaf 2022
Hundreds of thousands of people are having to wait for £300 million of vital support because of delays to PIP applications
Worst customer service on record from energy companies, says Citizens Advice
1 Gorffennaf 2022
Energy companies’ customer service standards have fallen to a new record low. This is according to the latest Citizens Advice star rating table.
Ofgem is right to challenge networks to operate as efficiently as possible, says Citizens Advice
29 Mehefin 2022
As the statutory consumer watchdog for the energy market, Citizens Advice responds to Ofgem’s draft plans for the next electricity distribution price control (known as RIIO-ED2).
Citizens Advice responds to the telecoms announcement
28 Mehefin 2022
Citizens Advice has responded to the government's telecoms announcement.
NAO report underlines why Ofgem needs to beef up rules and make sure companies stick to them, says Citizens Advice
22 Mehefin 2022
Citizens Advice responds to the NAO report into the energy supplier market.
Citizens Advice partners with the Social Market Foundation and Public First on future support for energy consumers
20 Mehefin 2022
Citizens Advice has today announced plans to launch a review into the best way of providing long-term support to consumers who’re struggling the most with energy bills.
Citizens Advice responds to the Treasury announcement on BNPL
20 Mehefin 2022
Citizens Advice has responded to the Treasury's announcement on BNPL