“Am I eligible?” Citizens Advice top tips on support available for people struggling
19 January 2022
The welfare safety net is there to support all of us when we are struggling to make ends meet. So to help hard up households, Citizens Advice’s experts answered the top 5 most commonly searched for benefits eligibility questions on the charity’s website last year.
Together Energy collapse adds to a sky-high bill for customers, warns Citizens Advice
18 January 2022
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem’s announcement about the failure of Together Energy.
Soaring price cap set to leave energy bills as a proportion of benefits levels at ‘generational high’
13 January 2022
Citizens Advice calls on government to provide one-off grant this April to support families on the lowest incomes with their energy bills.
“Reform is urgently needed”, Citizens Advice responds to Ofgem’s latest proposals for energy market
15 December 2021
In its role as the official watchdog for energy consumers, Citizens Advice has responded to Ofgem’s proposals to reform the retail energy market announced today.
Plan B: what are your employment rights?
13 December 2021
With renewed guidance to work from home if you can set to come into force in England from 13 December, Citizens Advice sets out everything you need to know about your workplace rights.
Citizens Advice reacts to Ofcom's announcement of stronger protections for parcels customers
09 December 2021
“The outbreak of the pandemic has brought to life how essential the parcel industry is, especially to disabled people or those told to shield.
Catalogue of errors at Ofgem leaves consumers with multi-billion pound bill
09 December 2021
Ofgem failed to act against unfit energy suppliers for nearly a decade, leaving the market vulnerable to this year’s spike in wholesale prices. This is according to a major new report from Citizens Advice.
Citizens Advice responds to the Consumer Duty announcement
07 December 2021
19 million targeted by a green scam - here are five top tips on staying safe when making your home more energy efficient
06 December 2021
19 million targeted by a green scam - here are five top tips on staying safe when making your home more energy efficient
'How do I survive now?’ Landmark Citizens Advice study reveals shocking hardship of people with No Recourse to Public Funds
30 November 2021
People who have No Recourse to Public Funds (NRPF) describe feeling “helpless” and “invisible” as they struggle to survive without support, according to a groundbreaking report from Citizens Advice.
Serious questions for regulator as two more energy companies fail, says Citizens Advice
25 November 2021
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to the collapse of two more energy suppliers - Orbit and Entice Energy - which takes the total of failed firms to 25, since the gas price crisis began in August.
Three million families facing crisis as cost of living crunch bites
25 November 2021
New research on the cost of living crunch by Citizens Advice reveals one in ten families - equivalent to 3.2 million households - are facing financial crisis this winter. The charity analysed average income data against household spend on essentials like rent, bills and food to establish how many families can meet their living costs.
Parcel firms fail to deliver in Citizens Advice's first ever parcel company league table
24 November 2021
Citizens Advice is warning urgent action is needed across the parcel delivery industry after its first annual parcel company league table found consistent problems across the sector.
Citizens Advice responds to the news that Bulb will enter special administration
22 November 2021
As the consumer watchdog for the energy market, Citizens Advice responds to the news that Bulb - the UK’s seventh largest energy supplier - will enter special administration.
Customers ultimately paying the price for energy supplier failures, says Citizens Advice
02 November 2021
As the consumer watchdog for the energy market, Citizens Advice responds to the news that four suppliers have failed - bringing the total number of supplier failures to 19 this year, affecting more than 2 million customers in total.
CMA ruling a major step forward, but process still favours networks, says Citizens Advice
28 October 2021
Citizens Advice, in its role as the official consumer watchdog for energy consumers, has responded to the Competition and Markets Authority’s (CMA) findings on appeals by the energy networks (transmission and gas distribution companies) against their price control, known as RIIO-2.
Taper rate announcement means workers can keep more of their hard-earned cash
27 October 2021
Citizens Advice has responded to an announcement in today’s Budget speech that the taper rate in Universal Credit will be reduced.
Support for low-income renters is good news, but scale of challenge means it’s not enough
25 October 2021
Citizens Advice has responded to the Department for Levelling Up, Housing and Communities announcement of £65m in funding to support those on low-incomes who are in rent arrears.