Know your rights in the energy market
This content applies to England and Wales. See content for Northern Ireland, Scotland.
Energy suppliers send a copy of 'Know your rights in a changing energy market' to all their customers once a year.
We also have a duty to publish this leaflet on our website.
Download the leaflets
Know your rights in a changing energy market - England, Wales and Scotland version 117 KB
Know your rights in a changing energy market - England and Wales version 67.5 KB
Know your rights in a changing energy market - Scotland 114 KB
Know your rights in a changing energy market - Welsh version 67.1 KB
You can also get energy advice online from us.