Consumer education resources
This content applies to England and Wales. See content for Northern Ireland, Scotland.
We produce consumer education resources on a range of consumer issues. The materials are free to download. The activities are designed for advisers, educators and group leaders to use to raise awareness of consumer rights and responsibilities and for learners to develop the skills and confidence to deal with consumer issues.
The resources are provided free of charge but are subject to copyright, either Citizens Advice or third party as indicated on individual resources.
Consumer education activity packs
Our consumer education activity packs are designed for trainers to raise awareness of consumer rights and responsibilities. Trainers can use them to help learners develop the skills, confidence and knowledge to deal with consumer issues.
Buying a car - basic activity pack
Contracts - basic activity pack
Contracts - advanced activity pack
Dealing with car traders -advanced activity pack
Reducing the risk of doorstep crime - activity pack
Online marketplaces - activity pack
Switched on to electrical safety - activity pack
Online subscriptions - activity pack
Pass the parcel - Online activity
Pass the parcel - guidance document
Consumer education factsheets
Our consumer topic factsheets are grouped by theme. They can be used independently by clients but can also be used by trainers as part of a learning session or during advice delivery.
Vehicle factsheets
Contracts factsheets
If something is advertised at the wrong price
If a company goes out of business or ceases trading
Cancelling something bought on hire purchase
Cancelling a service you have arranged
Changing your mind about goods you have bought
Claim compensation if an item causes damage
Claim using a warranty or guarantee
If you think you’ve bought fake or stolen goods
Gym memberships and cancellations
If something you’ve ordered hasn’t arrived
Pressured or misled into buying something
Doorstep crime factsheets
Scams factsheets
Shopping online factsheets
Consumer education best practice guides
Best practice guides have been produced and shared by local Citizens Advice offices to provide guidance on different ways to engage with consumers, work in partnership or run a consumer campaign locally.
Developing a targeted campaign - secondary ticketing
Consumer education leaflets
Our consumer education leaflets have been developed to help raise awareness of issues in the consumer landscape. They can be used in support of group sessions, the advice process and outreach work.
Green homes - checking for misleading claims, scams and rogue traders
Misleading online practices - English
Misleading online practices - Welsh
If you have an enquiry about our consumer education resources
For enquiries, including resources in alternative formats, please email [email protected].