Please note, this is a STATIC archive of website www.citizensadvice.org.uk from 15 Sep 2022, cach3.com does not collect or store any user information, there is no "phishing" involved.
Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered.
Further help
Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.
If you’re in Northern Ireland, contact Consumerline.