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Letter to get a loan fee refunded when the loan hasn't been received

This advice applies to England

Use this letter to get a refund of a fee for a loan when the loan has not been given within 6 months.

 This letter should not be used when the trader is in breach of contract.

Further help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

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