We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
11 July 2022
Since the beginning of August 2021, 28 energy suppliers have failed, causing turmoil for over 4 million customers. Our research shows that, though the Supplier of Last Resort (SoLR) process worked well for the majority, a significant minority of people continue to face severe disruption. Supplier failure and Special Administration processes need reform.
20 June 2022
Following the recent market turmoil we’re calling for a new Consumer Duty in energy to raise service standards and fill protection gaps
15 June 2022
In a year which has seen us go from pandemic to a cost of living crisis, we’re setting out the ways we’ve helped people across consumer advice and advocacy.
10 June 2022
This research report explores current and future energy issues for tenants in the Private Rented Sector.
19 May 2022
How heat networks can prepare for regulation and deliver for consumers
28 April 2022
This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2022/23.
13 April 2022
This discussion paper outlines why the government should develop a comprehensive advice strategy to meet its net zero targets.
08 April 2022
Following the recent market turmoil we’re calling for a new Consumer Duty in energy to raise service standards and fill protection gaps.
23 March 2022
This research was part of our wider review of the electricity distribution (DNO) business plans and considered their Environmental Action Plans.
18 March 2022
With energy bills rising and general inflation pushing up costs, the government should put in place both broad and targeted support for households.
02 February 2022
Demand for our services is at its peak since the pandemic started, and the worst is yet to come. Targeted support is needed to help people through this crisis.
31 January 2022
Ofgem has recently consulted on a range of proposals to reform the energy price cap, in response to the high and volatile prices recently seen in wholesale markets. Some of its proposals would only be temporary measures, while others would change the price cap permanently. This briefing note summarises our views on the most significant reforms it has proposed, explaining which we could support and why, and which we do not think should be taken forward.
21 January 2022
We are consulting on our annual consumer work plan for 2022/23. Please provide any comments to [email protected] by 15 February 2022.
17 January 2022
On April 1st 2022 under current plans, the energy price cap will increase by a predicted 57% to £2,000, bringing annual energy bills to a level we haven’t seen in many of our lifetimes. We’ve analysed the different policy options on the table and recommended four steps to deal with the challenge over the coming year.
07 January 2022
The cost of living crisis has been growing in scale and impact over the last six months, with inflation reaching historic levels and yet to peak. Citizens Advice has proposed an immediate support package to reduce pressure on energy consumers and boost incomes for those in need.
10 January 2022
Consumers are paying the price for Ofgem's failure to clamp down on unfit and unsustainable energy companies.
26 November 2021
The mass uptake of smart home technology will help meet the government’s net zero targets. This report outlines the key priorities that the government must get right to help people feel confident about smart home technology.
11 November 2021
This report highlights pain points in the process of using deductions to pay for energy debt and suggests ways the deductions scheme can be improved.
22 October 2021
The net zero protections puzzle: Helping people piece together home energy improvements
15 September 2021
Low income families could face a perfect storm this winter. This Good Practice Guide highlights how energy companies can help their customers this winter.
