A new Consumer Duty - response to the FCA from Citizens Advice
15 February 2022
Citizens Advice welcomes that the FCA is considering how to deliver a higher level of protection for consumers in financial services markets. Our response to the Consumer Duty consultation paper sets out our reflections on the consumer harms the Consumer Duty must seek to address, and provides further considerations for the FCA to ensure the intent behind the new Duty is delivered in practice.