Vets and pets
When you buy a pet, you have the same consumer rights as you would when buying any item or product. If you use a vet, you are buying a service.
Find out what to do if something goes wrong with a pet or vet service.
Complaining about a vet
What to do if you have a complaint against your vet for negligence or misconduct.
Buying a pet
What to think about when buying a pet, including the best places to buy a pet and keeping wild animals.
Pet becomes ill or dies after buying
If you recently bought a pet and it soon becomes ill or dies you may have a right to get a refund or replacement from the trader you bought it from.
Looking after pets
Your responsibilities when looking after a pet and where to get help if you need it.